At Vital Health Ring, we stand behind the quality and craftsmanship of our wearables. Our returns and exchange policy lasts 60 days from the date you receive your order.
Return & Eligibility Policy
To be eligible for a return and refund, your item must meet the following conditions:
- Defect Verification: Refunds are generally granted for items with verifiable manufacturing or functional defects. (If you simply change your mind, refunds are generally not provided; however, special exceptions may be evaluated on a case-by-case basis with satisfactory proof of purchase).
- Original Condition: Items must be in their original, unused condition and in original packaging.
- Proof of Purchase: A valid order receipt or order number is required to process your request.
Non-Returnable Items
The following items are strictly exempt from being returned:
- Gift cards
- Custom-made or personalized items
- Downloadable software products
- Intimate, sanitary, or personal health items
- Perishable goods, hazardous materials, or flammable liquids/gases
To initiate a return request, please contact our support team at [email protected] before shipping any items back.
Order Cancellations
Due to our fast-automated fulfillment process, order cancellations are only accepted within 60 minutes of placing an order for full-priced items.
If you need to cancel your order, email [email protected] immediately with your order number. Once your order enters warehouse processing after the 60-minute window, it cannot be canceled or modified.
Refund Process & Timelines
- Inspection: Once your returned item is received at our facility and inspected, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund.
- Payout: If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method within a few business days (depending on your bank card provider).
Late or Missing Refunds
If you haven’t received your refund after several business days:
- Re-check your bank account or credit card statement.
- Contact your credit card provider or bank, as processing and posting delays frequently occur.
- If you have completed these steps and still have not received your refund, please reach out to us at [email protected].
Product Exchanges
We gladly replace items that arrive defective or damaged. If you need to exchange your ring for the same model, please email us at [email protected] to obtain exchange instructions.
Return Shipping & Important Notes
- Shipping Fees: Customers are responsible for paying all return shipping costs. Original shipping costs are non-refundable and will be deducted from your total refund amount.
- Trackable Shipping: If you are returning an item, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of un-tracked returned packages.
- Final Approval: Refunds are arranged only after physical receipt, inspection, and verification of the returned item meeting all criteria stated above.